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aBrown007
Explorer
Dec 20, 2022 10:10 PM UTC
Solved

Diagnostic Reports for VoIP QOS

Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack?  Something with Cradle to Grave detail on packet loss or delay?

    BrandonS
    BrandonSAnswer
    Partner
    Dec 20, 2022 11:55 PM UTC

    See here

     

    If you don't see it in your admin portal you could also try signing in to zoom.us and then go to: https://zoom.us/pbx/page/account/metrics/pbxqos/#/dashboard/quality/overall

     

     

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    2 replies

    BrandonS
    Partner
    BrandonSAnswer
    Partner
    Dec 20, 2022 11:55 PM UTC

    See here

     

    If you don't see it in your admin portal you could also try signing in to zoom.us and then go to: https://zoom.us/pbx/page/account/metrics/pbxqos/#/dashboard/quality/overall

     

     

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    Creator III
    enielsen
    Creator III
    Dec 21, 2022 5:43 PM UTC

    The dashboard for Zoom Phone has QoS info as Brandon mentioned.

    One can also have a Network Diagnostics feature added to one's Zoom account so one can use the web portal to do a basic test that shows latency, etc for a test call....

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