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nburgwin
Newcomer
Mar 26, 2024 1:30 PM UTC
Question

Desktop Text Messaging - Message Could Not Send

We are experiencing some inconsistencies with text messages going through on the desktop. The user will not be notified that the message did not go through. It simply will not send and will leave the recipient not responded to. Has anyone else had this issue?  

    6 replies

    Newcomer
    Newhalfens
    Newcomer
    Apr 4, 2024 9:47 PM UTC

    We are having the same issue. 

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    Newcomer
    SerenityHI
    Newcomer
    Oct 17, 2024 5:59 PM UTC

    i have the same issue, any resolution?

     

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    Newcomer
    Square1SRQ
    Newcomer
    Oct 18, 2024 11:10 PM UTC

    Same here!

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    Newcomer
    DustySmith
    Newcomer
    Oct 21, 2024 10:49 AM UTC

    How to fix anyone help please

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    MGSR
    Community Manager
    MGSR
    Community Manager
    Oct 21, 2024 5:28 PM UTC

    Hello Community members!

    I'm sorry for the inconvenience and late response.

    If you receive the error message “Message could not be sent” when sending an SMS, it could be due to your specific account’s environment or a widespread issue.

    You may check out this article for troubleshooting steps.

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    Newcomer
    DustySmith
    Newcomer
    Oct 22, 2024 10:04 AM UTC

    Thanks MGSR,

    From musicallydown!

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