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Pio_at_Geeks
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Sep 13, 2022 7:40 PM UTC
Solved

Daily Limit on SMS messages?

On of my users just got this error message upon trying to send an SMS via the Zoom desktop app (same happens on phone)

 

I can find no reference to what the daily cap on SMS messages might be, but from my usage logs this person shouldn't come anywhere close to a cap.  They are talking with some of our contractors about filling jobs, not some sort of automated marketing campaign or anything.

 

The only references I can find are API rate limits but even then, I don't think they'd hit that ceiling.

 

I have created a ticket, but is there some setting or report I'm missing?  Thanks!

      King_ragoAnswer
      Employee
      Dec 29, 2022 11:50 PM UTC

      All SMS traffic from cloud providers like Zoom is being treated by mobile operators as A2P (business to consumer) conversations. While we are aware that there are customers who use Zoom Phone SMS for conversational peer-to-peer messaging, in the eye of mobile operators it is still an A2P message. Unfortunately, for registration purposes, you will have to go thru the mandated campaign process.

       

      Regards,

      King

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      8 replies

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      Pio_at_GeeksAuthor
      Explorer
      Sep 15, 2022 12:39 AM UTC

      Update for folks who may have the same problem in the future:

       

      I have been informed by a support ticket that the SMS limit is 20 to 100 texts per user per day.  That is just really low in my opinion.  There are ways to increase this limit but it involves registering your brand and detailing your "campaign" .  All of this is geared towards business to consumer communications, which I understand as per federal regulations.  However, my use case are managers texting their workers with job info.  It feels odd to have to set that up as some sort of marketing campaign. 

       

      More details as the story unfolds...

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      Employee
      King_ragoAnswer
      Employee
      Dec 29, 2022 11:50 PM UTC

      All SMS traffic from cloud providers like Zoom is being treated by mobile operators as A2P (business to consumer) conversations. While we are aware that there are customers who use Zoom Phone SMS for conversational peer-to-peer messaging, in the eye of mobile operators it is still an A2P message. Unfortunately, for registration purposes, you will have to go thru the mandated campaign process.

       

      Regards,

      King

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        Pio_at_GeeksAuthor
        Explorer
        Dec 30, 2022 12:13 AM UTC

        Yes, our process back in September was successful, if a bit awkward.  We did get notified recently that ALL communications were being treated as such, but we should be all set now.

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        Pio_at_GeeksAuthor
        Explorer
        Sep 17, 2022 12:02 AM UTC

        Despite our request for an increase in the SMS count not being for marketing purposes or communication with customers, it looks like due to the regulations we still need to register a brand and an sms campaign.  It is now awaiting approval.

         

        You can read more info about this in Zoom here 

         

        More details when I hear back about approvals...

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          Newcomer
          apek
          Newcomer
          Apr 2, 2024 6:27 AM UTC

          Hi any updates on this? We have the same use case and the Rate Limit is extremely frustrating as we have already ported our business line over to Zoom. When Zoom was advertised to us no where is this rate limit mentioned. We also created a campaign and it seems to be forever in the pending state. Has your campaign been approved?

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            Pio_at_GeeksAuthor
            Explorer
            Apr 3, 2024 9:06 PM UTC

            Yeah, our campaign was approved back in Sept of 2022. It was a bit awkward but it went through eventually.  Sounds like you might have fallen through the cracks and might want to follow up with them somehow?  

            When I took us through the process, the techs had a lot of extra info they needed for our application so we went back and forth a number of times.  Possibly one of those communications from Zoom got spam filtered or something for you, so they are still waiting?

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            Newcomer
            mikewilson4223
            Newcomer
            Jan 3, 2024 1:11 AM UTC

            Please resolve the Issue Limited messages and Calls...it's a big loss of our business by facing the Rare limit on messages and Calls please resolve this issue As soon as possible thanks 

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            Pio_at_GeeksAuthor
            Explorer
            Apr 3, 2024 9:07 PM UTC

            You have to register your numbers as part of a marketing campaign, even if you do not use SMS for marketing and instead for business related purposes.  When I wrote up the application for the marketing campaign status I was very clear that this is used by our employees to communicate with our vendors and contracted staff.

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