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Explorer
Aug 31, 2021 6:05 PM UTC
Question

Creating a pause in text to speech for Music on Hold setting

When setting up my settings in Zoom Phone for a call queue, in the Music for hold setting, I am using text to speech.  Is there a way to add a "pause" in my text to speech message before it immediately repeats the message?  I would like to add a 5-10 second pause before the message repeats again.  Any tips?

    4 replies

    Employee
    Aug 31, 2021 6:56 PM UTC

    Hi @Hays2the8 ,

    When you click on Add Audio after clicking on Audio library, there is a windows to add the Text to Speech. You can click the ? mark to the right of "Message to play" then click "learn more" for tags you can add to your speech such as "Adding a pause".

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    Newcomer
    Jul 24, 2023 12:09 AM UTC

    when I add <break> at the end of the the text-to-speach message, it reads out "break" when I play the message.

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    Newcomer
    Aug 30, 2023 5:33 PM UTC

    Here's the documentation. https://docs.aws.amazon.com/polly/latest/dg/supportedtags.html

    It must be formatted like this. See screenshot.

     

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    Hays2the8Author
    Explorer
    Aug 31, 2021 8:19 PM UTC

    @Creola, THANK YOU!  

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