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Explorer
Sep 28, 2023 5:25 PM UTC
Question

Calling going straight to voicemail and extension promp

When someone calls into my new zoom phone number it goes straight to voicemail and does not ring into my phone. Additionally, it does not just allow for someone to leave a voicemail but rather asked them for extension and all. I just want it to call through to my phone and if i dont answer it go straight to voicemaill and it's not allowing me to do so. I already set hours to 24/7. 

5 replies

Explorer
Sep 28, 2023 6:36 PM UTC

A. Have you set working hours?

B. Do you have the correct time zone selected?

 

Issues I have encountered in the past.

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Explorer
Sep 28, 2023 6:37 PM UTC

yes and yes, still not working

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Explorer
Oct 5, 2023 4:58 AM UTC

I am having the same problem and can't find any help for it.

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Newcomer
Dec 28, 2023 4:38 PM UTC

I'm having the same problem

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Explorer
Dec 28, 2023 4:51 PM UTC

I never got help and customer service was impossible to get a hold of to help resolve so I ended up just cancelling this part of my subscription and going with dialpad instead

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