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Newcomer
Oct 25, 2024 11:12 PM UTC
Solved

Call History & Voicemail are empty

We have Zoom Phone Basic.  Callers are able to leave a message at our number (just tried it myself), but neither the call nor the message appear in the appropriate tabs in the Phone section of the web portal.  What am I doing wrong?  

Ray_Harwood
Partner
Oct 28, 2024 3:17 AM UTC

Welcome to the Zoom Community, @RickU.

 

By “our number,” I assume you mean your Main Company number, not a number assigned to you directly.

 

Check out this Zoom Support article on assigning access to voicemail left at other extensions, call queues, auto receptionists, etc.:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069406 

Without knowing your specific setup, I don’t know which section to point you to. If you are an Admin or Owner on the account, look on the Web Portal at Admin -> Phone System Management-> Logs and view the Viicemal & Videomail tab to see a list of all voice mail recordings by date, which includes the extension. Find this number in your Phone settings to see where you add the access. 

2 replies

Ray_Harwood
Partner
Partner
Oct 28, 2024 3:17 AM UTC

Welcome to the Zoom Community, @RickU.

 

By “our number,” I assume you mean your Main Company number, not a number assigned to you directly.

 

Check out this Zoom Support article on assigning access to voicemail left at other extensions, call queues, auto receptionists, etc.:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069406 

Without knowing your specific setup, I don’t know which section to point you to. If you are an Admin or Owner on the account, look on the Web Portal at Admin -> Phone System Management-> Logs and view the Viicemal & Videomail tab to see a list of all voice mail recordings by date, which includes the extension. Find this number in your Phone settings to see where you add the access. 

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CarlaA
Employee
Employee
Nov 4, 2024 11:56 PM UTC

Hi @RickU! I just wanted to let you know that I’ve marked @Ray_Harwood's response as the accepted solution as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

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