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abaker62
Newcomer
Dec 20, 2022 8:16 PM UTC
Question

Call Forwarding with Extensions

I am new to Zoom Phone and am trying to set up the Auto Receptionist to allow the user to look up an extension by typing in the first 3 letters of the user's name they are looking for. Is this possible?

    1 reply

    FORE-Craig
    Expert
    FORE-Craig
    Expert
    Dec 20, 2022 9:09 PM UTC

    Hi @abaker62 

     

    Do you mean that you'd like incoming callers to be able to be connected to someone by looking up their name when the call is answered by the Interactive Voice Response (IVR) for the Auto Receptionist? 

     

    If that is the case, it is called Dial-by-Name in Zoom Phone. Following are the instructions to set it up:

    https://support.zoom.us/hc/en-us/articles/360044452031-Creating-a-dial-by-name-directory

     

    I hope that helps!

     

     

     

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