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Partner
Timi
Partner
Aug 20, 2021 6:14 AM UTC
Question

Audiocodes Gateway

How does zoom sip interface with Audiocodes Gateway?

    7 replies

    jsteinberg
    Employee
    jsteinberg
    Employee
    Aug 20, 2021 4:20 PM UTC

    This depends on whether you are referring to analog gateways or SBCs.

     

    Zoom supports many of the Audiocodes Mediapack analog gateways, you can see the certified models listed on our support site - https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-certified-hardware#h_6415e7c1-60c2-467c-b29e-e6c5e49a4c41

     

    If you are referring to Premise Peering / Bring Your Own Carrier ( BYOC) you can see some additional details here: https://zoom.us/docs/doc/Zoom%20Phone%20-%20Bring%20Your%20Own%20Carrier.pdf

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      Partner
      TimiAuthor
      Partner
      Aug 23, 2021 4:33 AM UTC

      analog gateways

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      Community Manager
      RN11_2
      Community Manager
      Aug 26, 2021 4:11 PM UTC

      Hey @Timi, you have some convos worth noting! Don't forget to click Accept as Solution if any of these answer your question! 

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      Employee
      aaroncoffman
      Employee
      Aug 24, 2021 9:48 PM UTC

      @Timi, 

      Thanks for the reply!  The AudioCodes MediaPack gateways can be registered as a SIP endpoint.  I would advise configuring these devices in 'Phones & Devices > Analog Telephone Adaptor > Add'.

       

      After the device has been added, you'll need to configure at least 1 port before the device will show "online" status. 

       

      To configure the ports, after the device has been added navigate to 'assigned extensions' then add the Common area phone or User.  Then navigate to 'ports and positions' and assign the ports accordingly. 

       

      Let us know if you have any other issues or questions. 

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      Partner
      TimiAuthor
      Partner
      Aug 27, 2021 2:02 AM UTC

      Thank you,Do you know what the zoom sip address is?

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      Employee
      aaroncoffman
      Employee
      Sep 7, 2021 6:32 PM UTC

      @Timi 

      Apologies for the delay here!  I was out on holiday. 

       

      The provisioning may be found within the Zoom admin portal.  

       

      Simply navigate to the device which is not registering, click the "Provision" blue button and you'll be prompted with the provisioning URL. 

       

      Once the device has the provisioning URL, it should obtain the rest of the necessary information from Zoom such as the SIP address, username, auth ID, and password.  

       

      Additionally, the assisted provisioning URLs may be found here: https://support.zoom.us/hc/en-us/articles/360038910791-Assisted-provisioning-URLs

      The assisted provisioning process may be found here: https://support.zoom.us/hc/en-us/articles/360033223411

       

      Hope this helps.

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        Explorer
        jonzack
        Explorer
        Aug 23, 2022 5:05 PM UTC

        The MP-118 I am working with will not provision with Zoom no matter how many times I update the provisioning URL. Anyone else experiencing this issue. Any resolutions? I confirmed it is on the correct firmware. 

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