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SwiftWanderer94
Explorer
Jun 23, 2023 2:11 PM UTC
Question

Answering Service

We have a third party answering service. At 9 PM we forward calls to a phone number (a zoom line) that the answering service has configured. How should I configure this particular line? I had it set as an auto receptionist, but when we tested this it went to the IVR recording and then to voicemail. 

1 reply

Ray_Harwood
Partner
Ray_Harwood
Partner
Jun 23, 2023 2:27 PM UTC

Welcome to the Zoom Community, @SwiftWanderer94.

 

Check your Business Hours setting for the line you’re forwarding to. I’m guessing your calls are coming in “after hours” and taking a different route. If this line works as desired when called directly during normal business hours, I think you might want to set Business Hours for that line to 24x7, so that calls will always go through. 

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