Answering from a headset

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We are new to zoom, however we are having a difficult time answer the phones from our headsets using zoom desktop application. We are in an office where we are not always in front of our computer to answer from the screen. We are using 4 different kinds of headset in the office and no one is able to answer from the headset. Is there a setting that needs to be turned on? I would guess there has to be a way to answer with just a headset from the desktop application. any help or suggestions would be very appreciative.

Desk phones and devices

E

Eliot

Partner

Hi beccar,

Are the headsets on zoom’s Supported USB HID devices for the Zoom desktop client?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064819

if the headset is on zoom’s supported list, then follow the instructions on synching the headset to zoom.

“If your audio device is on this list, enable the Sync buttons on headset setting in your audio settings. Otherwise, disable the setting.”

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

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B

BeccaRAuthor

Explorer

Thank you - That does not seem to help!

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E

Eliot

Partner

hi beccar,

what types (bluetooth, DECT or wired), headset manufacturers and models are you using?

thanks, eliot

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H

HeadsetAdvisor

Newcomer

Which headsets are you using and are you using a desk phone or the zoom app on your computer? You'll need a Zoom compatible headset in order to have access to this feature on being able to answer/end calls when away from your desk.

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E

Eliot

Partner

hi beccar,

please see the zoom community thread "Ending calls with headset buttons?" and my responses.

thanks, eliot

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