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danwhitfield
Newcomer
Nov 15, 2022 4:59 PM UTC
Question

Activation of Phone Number

Is there an actual support telephone number for zoom? I would really like to just either call and speak to a human. I tried setting up a zoom phone account - and for a week now the phone number is just listed as "activating" (new 888 number setup).

 

    1 reply

    Ray_Harwood
    Partner
    Ray_Harwood
    Partner
    Nov 15, 2022 5:22 PM UTC

    Hi, Dan,

     

    Telephone support is available to admins and owners of Business, Business Plus, and Enterprise accounts.  If you're on a Pro account, online support through a Support Ticket is your best approach:

    Support Ticket Entry: https://support.zoom.us/hc/en-us/requests/new 

     

    When I ported over numbers to Zoom Phone over a year ago, I found the Phone Provisioning staff to be very responsive through the Ticket process.  Log in to your account first, then go to that URL to enter your ticket.

     

    Select the Zoom Phone Number Porting option and be sure to include as much detail about when you ordered, what the status is, and any other information as possible.

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