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Newcomer
Dec 28, 2023 5:43 PM UTC
Solved

10DLC

Hello Zoom gurus. Our users recently started getting errors when sending SMS (or replying to SMS), they still are able to receive SMS. I do understand this part: 

10DLC Compliance for Zoom Phone and Zoom Contact Center

but to me it sounds like that policy should be related to the programmed messaging only and telemarketing. Do regular users/phones need to be added to SMS Campaign in order to send just regular SMS? 

MM8Answer
Employee
Jun 5, 2024 6:26 PM UTC

Yes, it is still required.  Please refer to our support article. https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336

 

1 reply

MM8Answer
Employee
Jun 5, 2024 6:26 PM UTC

Yes, it is still required.  Please refer to our support article. https://zoomus.service-now.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336

 

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