Zoom Workplace does not launch meeting

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Zoom workplace thinks it's launching the meeting but it's not. This started maybe 4 to 6 weeks ago. I finally resort to the browser version and then about 30 minutes later, the workplace (tries) comes up but it's hanging. I click on settings and that hangs too so no way to clear cache.

I've tried uninstalling and reinstalling 64 bit. I've tried uninstalling and reinstalling 32-bit. I've tried "cleanzoom.exe" before reinstalling. Nothing works. It does work on my phone (Android).

I have successfully used zoom on this laptop (Windows 11) for years. I have Windows 11 home. Version 10.0.22631

There is no help anywhere out there to resolve this. I am getting zoom meetings to join from a couple coaches so I don't need the professional kind--but given the way it doesn't work and there's no support, I wouldn't anyway.

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NICOLEGKG

Newcomer

I have the same issue. It does not launch at all. It worked fine a few months ago, but now it does not work at all. It does not even create a shortcut on my desktop when reinstalling. We need help to resolve this issue.

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NICOLEGKG

Newcomer

I found a solution! I tried downloading a previous zoom version and it works now! I downloaded the one from 6.0.3 version from this previous post Solved: Revert to Old Version of Zoom - Zoom Community

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cshih3

Explorer

This works for me:

1. Uninstall the latest 64-bit ZOOM Workplace 6.1.6;

2. Run Cleanzoom;

3. Download and install 32-bit ZOOM Workplace 6.1.6. ZOOM launches again.

Hopefully, ZOOM Support will soon find the 64-bit version bug and then let us know.

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kenshyura

Newcomer

Thank you! I've Windows 10 Pro version 2004 64 bits, and I haved the same problem with the 64 bit version of Zoom Workplace, finally I followed your steps, except the "Run cleanzoom" don't know what that means, I downloaded the 32 bit version of Zoom Workplace and the problem's gone. Now everything works great!

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