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Newcomer
Jan 30, 2023 2:31 AM UTC
Question

Zoom won't open on Mac

I have tried downloading Zoom but cannot open it.

I get the error message "You can’t open the application “zoom.us” because this application is not supported on this Mac."

I have tried reinstalling and have changed my security settings to allow applications downloaded from App store and identified developers. 

I have a macbook air Ventura 13.1.

 

    11 replies

    Newcomer
    Jan 30, 2023 9:06 AM UTC

    Close the Zoom app. Restart your computer. Grant Zoom the permissions it needs. Close other apps that are using the Mac's camera and microphone.

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    Newcomer
    May 5, 2023 7:08 PM UTC

    Mac hates Zoom now. Thankfully so many other alternatives. Deleted and canceled my premium.

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    Partner
    May 5, 2023 7:26 PM UTC

    Hello,

     

    Make sure you downloaded the correct version for your cpu. There is an Intel version and an Apple Silicon version.

     

    Regards

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    Newcomer
    May 5, 2023 7:30 PM UTC

    Oh, I did. I work in tech. Something went wrong with the last OSX and Zoom updates, and the removal of the old versions and installing the new ones. All good; I moved on.

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    Newcomer
    Aug 21, 2023 9:12 PM UTC

    how did you fix this. I am having the issue as well. TIA

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    Newcomer
    Oct 23, 2023 6:10 PM UTC

    I agree!  all of a sudden my MacBook no longer will allow me to participate on zoom meetings!!! what happened?Zoom still works on my ipad and iphone.

    I get the same message as above and have ensured that the permissions were correct.

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    Newcomer
    Nov 29, 2024 7:07 AM UTC

    How did you fixed the problem? I'm struggling here with this same issue. Tried everything already 😞

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    MGSR
    Community Manager
    Community Manager
    Dec 3, 2024 8:52 PM UTC

    Welcome to the Zoom Community, @pastycja! I'm sorry for the inconvenience you experienced. Can you kindly do a clean reinstall with the latest version and let us know if the issue persists? 


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    Newcomer
    Jun 4, 2025 11:38 PM UTC

    i have THE solution! i experienced the same issues, uninstalled, reinstalled, updated to latest macOS version, nothing worked. when i logged into my zoom account online, i clicked "Host" just because i wanted to see how zoom works online (rather than the app) to see if i can still utilize it. when i clicked "Host" it automatically downloaded a .pkg file to my computer, which has a different file name than the one from when i downloaded from https://zoom.us/download?os=mac and clicked "Download for Apple Silicon". the .pkg file that didn't work was called "zoomusInstallerFull.pkg" but the new one that DOES work is just "Zoom.pkg". went through the installation steps and everything works fine. zoom needs to update the download link on their site. 

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    Newcomer
    Jul 26, 2025 5:51 AM UTC

    This was exactly what I needed! Thank you!

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