Skip to main content
Newcomer
cmsuter
Newcomer
Nov 5, 2021 7:53 PM UTC
Question

Zoom won't install "Zoom Audio Device"

I'm trying to share my Pro Tools screen through Zoom. Supposedly when I check the box labeled "Share Sound" it should automatically install the "Zoom Audio Device", but it doesn't nothing happens. And for whatever reason, Zoom doesn't seem to make the driver available to download on it's own. 

      13 replies

      Community Manager
      RN11_2
      Community Manager
      Nov 18, 2021 3:53 PM UTC

      Hey @cmsuter, would you be able to take a screenshot of the contents of this folder:
      /Library/Audio/Plug-Ins/HAL/

      As the issue might be caused by some audio drivers using the same UUID for the Zoom audio device.

       

      Looking forward to your response! 

       

       

      Translate
        Explorer
        Bdoni
        Explorer
        Feb 4, 2022 5:55 PM UTC

        I am having the same issue using LOGIC PRO X. I used to be able to change to the ZOOMAUDIODEVICE but it doesn't show up anymore -even though I have re-install Zoom countless times. Thank you

        Translate
          Newcomer
          Muzeij
          Newcomer
          Feb 20, 2022 12:46 PM UTC

          Updates?

           

          Translate
          Newcomer
          nictrue
          Newcomer
          Jan 24, 2022 3:59 PM UTC

          Hi -

           

          I am having the same issue. Can you tell me more about the solution and the UUID?

           

          Thanks,

           

          Nicole

          Translate
            Newcomer
            Muzeij
            Newcomer
            Feb 20, 2022 12:50 PM UTC

            Any luck with it??

            Translate
            Newcomer
            Muzeij
            Newcomer
            Feb 20, 2022 12:45 PM UTC

            Hi, Did you figure out a solution yet?

            Translate
            Newcomer
            nictrue
            Newcomer
            Feb 20, 2022 7:54 PM UTC

            No, I still need a solution to the problem.

             

            Translate
            Newcomer
            MatiasAndersen
            Newcomer
            May 21, 2024 9:15 PM UTC

            I have the same problem!!! Please we need a solution!!!

            Translate
            Newcomer
            Anyela-Teacher
            Newcomer
            Aug 7, 2024 8:52 AM UTC

            Hello,

             

            Can someone help, please?

             

            I get a pop-up message requesting my password before clicking ok on the request for the Zoom audio device. However, it does not take it.

             

             

            Translate
              Newcomer
              TanyaTorp
              Newcomer
              Feb 1, 2025 6:28 PM UTC

              Did you get a reply? Same thing is happening to me.

              Translate
              Newcomer
              esanico
              Newcomer
              Dec 8, 2024 6:59 AM UTC

              Hello everyone! This helped.... go to this folder /Library/Audio/Plug-Ins/HAL/ and remove any suspicious audio driver (which in my case an old "soundgrid" waves audio driver. It was using the same UUID. You may get a way with removing all audio drivers and just reinstalling one by one when needed. But I would reinstall the zoom audio driver first and then the rest. Then you could do a process of elimination. 

              Translate
              Terms & ConditionsAccessibility statement
              Copyright © Zoom Communications, Inc. All rights reserved.