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nilanjenator
Explorer
Apr 1, 2022 12:02 AM UTC
Solved

zoom won't accept this profile pic

I get an error when uploading this pic to my profile.  How do I troubleshoot?  It can be opened in other apps.

 

I get this error:

The file you have attempted to upload may be corrupted or using an unsupported file type. Please try a different file.

    EDPK
    EDPKAnswer
    Employee
    Apr 1, 2022 3:50 AM UTC

    @nilanjenatorI guess that the photo Dimensions is too big. 

    An image of 1280 by 720 pixels or 1920 by 1080 pixels would work well.

     

     

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    8 replies

    EDPK
    Employee
    EDPK
    Employee
    Apr 1, 2022 2:53 AM UTC

    Hi @nilanjenator 

     

    Your Zoom profile picture should be no larger than 2MB and in one of the following formats: PNG, JPG, or GIF

     

    Cheers!

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    Explorer
    nilanjenatorAuthor
    Explorer
    Apr 1, 2022 2:59 AM UTC

    The file I use meets all those conditions.

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      EDPK
      Employee
      EDPK
      Employee
      Apr 1, 2022 3:09 AM UTC

       @nilanjenator I tried you provided the Photo to add my Zoom profile, and confirmed the same problem. The photo file has some problem, such as file format is jpg, but it is not jpg format file actually. 
      Can you try this I am attaching Photo?

       

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      Explorer
      nilanjenatorAuthor
      Explorer
      Apr 1, 2022 3:36 AM UTC

      Thanks, for your help.

       

      It works fine with another of my images.  I want to figure out why the one I attached doesn't work.  It works fine with other apps.

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      Newcomer
      Bicky
      Newcomer
      Oct 30, 2024 6:08 PM UTC

      Yes I have not zoom in my phone pic

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      EDPK
      Employee
      EDPKAnswer
      Employee
      Apr 1, 2022 3:50 AM UTC

      @nilanjenatorI guess that the photo Dimensions is too big. 

      An image of 1280 by 720 pixels or 1920 by 1080 pixels would work well.

       

       

      Translate
        Explorer
        nilanjenatorAuthor
        Explorer
        Apr 1, 2022 3:55 AM UTC

        That seemed to work.  I reduced the size.

        Thanks.

        It was really important to use a cat photo as a profile picture 🙂

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          EDPK
          Employee
          EDPK
          Employee
          Apr 1, 2022 3:57 AM UTC

          @nilanjenator Enjoy Zoom with your lovely cat photo. 🙂 Have a great day!

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