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Explorer
Aug 27, 2024 7:42 PM UTC
Solved

Zoom version 6.1.11 update error code 10002 on Sonoma

I updated my OS to Sonoma 14.6.1 this week and just checked Zoom for an update. I'm running v6.1.10 and there is an update for v6.6.11, but when I click to install it gets a tenth of the way through and then throws the popup "Unable to install updates Error code: 10002"

4 replies

storyhub
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storyhubAnswer
Partner
Sep 2, 2024 4:41 AM UTC
Explorer
Sep 13, 2024 5:40 PM UTC

Thanks for your help. It solved my problem.

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Explorer
Sep 2, 2024 10:00 PM UTC

Do you know if manually downloading update lose my logins? 

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storyhub
Partner
Partner
Sep 3, 2024 2:55 AM UTC

Manual update does not change logins. If you do a clean install that will remove logins.

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