Explorer

Question

Zoom shares computer sound when using my headset and cannot disable it

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My issue is that if I'm in a call (not sharing my screen) I can talk and hear others and they can hear me well too, but also everyone can hear my computer sounds. Everything. My notifications, spotify, youtube, every sound on my computer. The headset has a mute button which obviously only mutes the mic of the headset but not the sounds from my computer, if I'm muting myself from zoom it mutes everthing as expected.

Any guess how to fix it?

(Using a Turtle Beach RECON 500 on a mac.)

jeremyjustin

Employee

Hi @npospischek thank you for your post here on the Zoom Community! What could help is for you to go into the Zoom client settings, Audio, and check

- Suppress Background Noise. I would turn this up to High

- uncheck the option to Turn On Original Sound." Turning this on disables things like background noise suppression and echo cancellation

You can scroll to the bottom of the Audio settings, click on Advanced, and set the Echo Cancellation to Aggressive.

In case you need help getting to settings in the client https://support.zoom.us/hc/en-us/articles/201362623-Changing-settings-in-the-desktop-client-mobile-app

I believe this should help a lot!

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!

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npospischekAuthor

Explorer

Hi @jeremyjustin ,
thanks for the suggestion, sadly it didn't solved it.
Plus information that the issue is not present in my personal room but our always on team room where we're admins. Sadly I can't see the settings for that room right now. I'll get back on monday.
Thanks

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jeremyjustin

Employee

Hi @npospischek thanks for the additional information. One other thing to double check, when you are in the Zoom meeting you can click the up arrow beside the mic symbol

Can you just double check to make sure the mic is going through your headset? Sometimes the sound comes through the headset but the mic is enabled on the computer and you come through with worse sound and more background noise to the far end.

Looking forward to hearing back from you!

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akkisharma99

Explorer

Got any solution for this? i am having the same issue

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K

krogalac

Newcomer

I am having the same issues. I am muted on zoom, yet people hear everything going on my PC. They can hear either youtube or spotify, yet I am muted, even double muted.

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