Zoom recordings page not working

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Hi there,

It's been days that I do not manage to access the "Recordings and Transcripts" paga on the website. Anyone else having the same problem or now how I can recover a recording from the bin without having access to that page?

Never had this problem in years of use...

Thanks so much!
Susana

Other

L

LHW1

Newcomer

I am having the same problem.

Been at least a month now of no access to this page. Simultaneously receiving emails from ZOOM to delete recordings as I am running out of space.

Can anyone help?

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Frank_TB

Partner

Hello,

Try clearing your browser cache and cookies.

https://its.uiowa.edu/services/how-clear-cache-and-cookies-your-web-browser

Regards

If my reply helped, don't forget to click the accept as solution button!

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L

LHW1

Newcomer

I cleared browser cache and cookies- still not loading.

I believe this is a scam and Zoom is trying to force me to buy cloud storage.

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MGSR

Community Manager

Hello @LHW1,

I'm sorry for the inconvenience you experienced.

Can you try opening it through a different browser like Chrome, Firefox or Opera?

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