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Explorer
Feb 5, 2022 7:01 AM UTC
Solved

Zoom recording sent to me

I have the url and pass code but the same message comes up ' you cannot view this recording. No permission' . the host confirms all restrictions lifted. Five recipients have the same problem

    RN11_2Answer
    Community Manager
    May 26, 2022 5:38 PM UTC

    Hi @Hean, it's been some time since you've posted this discussion! Suggest having the Host look into our KB on the settings for sharing cloud recordings. If that doesn't work, please submit a ticket to our Zoom technical support team so they can look into your issue further.

    2 replies

    RN11_2Answer
    Community Manager
    May 26, 2022 5:38 PM UTC

    Hi @Hean, it's been some time since you've posted this discussion! Suggest having the Host look into our KB on the settings for sharing cloud recordings. If that doesn't work, please submit a ticket to our Zoom technical support team so they can look into your issue further.

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    Newcomer
    Aug 6, 2024 6:51 AM UTC

    I cannot overcome the same issue.

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