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JamiP
Explorer
Feb 24, 2022 8:09 PM UTC
Question

Zoom Recording

The recording of our meeting today has audio but no video. Does anyone know what caused this so I can avoid it in the future?
Thanks!

 

    5 replies

    Community Manager
    RN11_2
    Community Manager
    Feb 25, 2022 3:58 PM UTC

    Hi @JamiP, was this a local or cloud recording? Was the playback of the recording just a black screen or no video file? 

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    Newcomer
    SS16
    Newcomer
    Jun 13, 2025 6:43 PM UTC

    I am having the same issue, but it was a local recording? And it is completely black. 

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    MGSR
    Community Manager
    MGSR
    Community Manager
    Jun 19, 2025 8:05 PM UTC

    Welcome to the Zoom Community! We're glad to have you here! Please try using a different media player, such as VLC, as the issue may be related to the codec used by your current player.

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    Explorer
    JamiPAuthor
    Explorer
    Feb 25, 2022 4:14 PM UTC

    It was a cloud recording. The screen is black but all audio is heard.

    Thanks

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    Explorer
    JamiPAuthor
    Explorer
    Feb 28, 2022 3:00 PM UTC

    Resolved the problem. Operator error! Never noticed before the options to see screen, audio, or chat.

     

     

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