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Dseverinojr
Participant
Dseverinojr
Participant
Jul 13, 2022 8:51 PM UTC
Solved

Zoom Profile Calendar Config

Hello,

 

My organization is on 5.11 and we have currently received the attached message when integrating Office 365 calendar with Zoom. Any ideas?


Thank You, 

    Dseverinojr
    DseverinojrAnswer
    Participant
    Jul 14, 2022 3:19 PM UTC

    Hello @Dseverinojr, 

     

    I do not believe that it was from the latest software release from Zoom because we are not seeing any other customers complaining of this issue. Zoom pulls its calendar and contacts information from the Exchange server on your Office 365 system. If there was a break in communication between that server and Zoom then a reauthorization is key to potentially solving this issue. 

     

    Regards,

    Brandon 


    I see, Well we've resolved the issue. We cleared cache and browser history for all affected and it resolved the issue. 


    Thank You,

    View in thread

    7 replies

    YaBoiB
    Employee
    YaBoiB
    Employee
    Jul 13, 2022 9:52 PM UTC

    Hello @Dseverinojr,
    My name is Brandon. Thanks for joining the Zoom Community! Is your organization allowing Office 365 consent at the admin level? Please check your account settings to make sure that this is enabled at the account level. 

    https://zoom.us/account/setting

     

     

    Thanks, 

    Brandon

    Translate
    Dseverinojr
    Participant
    DseverinojrAuthor
    Participant
    Jul 13, 2022 9:54 PM UTC

    Admin level on Office 365 or Zoom Admin. I am an ADMIN on both, so just need to know where to check. 

    Translate
    Dseverinojr
    Participant
    DseverinojrAuthor
    Participant
    Jul 13, 2022 9:56 PM UTC

    Yes, it is. See attached. 

    Translate
    YaBoiB
    Employee
    YaBoiB
    Employee
    Jul 13, 2022 10:08 PM UTC

    You may need to reauthorize your EWS URL. https://support.zoom.us/hc/en-us/articles/360048674231-Managing-calendar-and-contacts-integration-for-your-account#:~:text=Office%20365%20(authorize%20with%20Microsoft%20EWS%20API)%3A%20Select%C2%A0Authorize%20with%20EWS%20URL%C2%A0and%20enter%20the%20EWS%20URL.%20This%20will%20grant%20Zoom%20full%20mailbox%20access.%20You%20will%20not%20be%20able%20to%20control%20permissions.

     

    Was this working as designed and then stopped working? 

     

    Brandon

    Translate
    Dseverinojr
    Participant
    DseverinojrAuthor
    Participant
    Jul 14, 2022 12:41 PM UTC

    Yes, It was working as designed and then stopped. Could be the latest firmware update to Zoom. 

    Translate
    YaBoiB
    Employee
    YaBoiB
    Employee
    Jul 14, 2022 3:18 PM UTC

    Hello @Dseverinojr, 

     

    I do not believe that it was from the latest software release from Zoom because we are not seeing any other customers complaining of this issue. Zoom pulls its calendar and contacts information from the Exchange server on your Office 365 system. If there was a break in communication between that server and Zoom then a reauthorization is key to potentially solving this issue. 

     

    Regards,

    Brandon 

    Translate
    Dseverinojr
    Participant
    DseverinojrAuthorAnswer
    Participant
    Jul 14, 2022 3:19 PM UTC

    Hello @Dseverinojr, 

     

    I do not believe that it was from the latest software release from Zoom because we are not seeing any other customers complaining of this issue. Zoom pulls its calendar and contacts information from the Exchange server on your Office 365 system. If there was a break in communication between that server and Zoom then a reauthorization is key to potentially solving this issue. 

     

    Regards,

    Brandon 


    I see, Well we've resolved the issue. We cleared cache and browser history for all affected and it resolved the issue. 


    Thank You,

    Translate
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