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Newcomer
Mar 3, 2023 6:16 PM UTC
Question

Zoom Muffling Spotify music and Youtube videos

I recently have had to switch laptops, and had to redownload zoom onto this new laptop. Ever since zoom was downloaded, every time I would go into a meeting any other sound playing becomes muffled, this applies for Youtube videos and Spotify. It is irritating as I have gotten used to playing music while being in zoom meetings and this makes listening to music while IN a zoom meeting impossible. It is important to note that this only happens when I connect audio to my computer, and doesn't happen if my microphone isn't connected to the zoom meeting.
Any help or solutions would be appreciated. 

24 replies

Newcomer
May 4, 2023 10:24 PM UTC

Thank you... I am pleased to say that it is all fixed... de-installed zoom, restarted computer, re-installed zoom and adjusted sound settings. The really important setting was original sound for musicians which helped make the music quality really clear. We had a great lesson with perfect sound this week. I'm very relieved.

 

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Newcomer
Oct 9, 2023 1:30 AM UTC

i have same problem and i Solved it !!

open app

off sound efect

 

Doneee

 

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Newcomer
Oct 20, 2023 11:56 PM UTC

same

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Newcomer
Nov 21, 2023 7:05 PM UTC

I had this problem. I suspect this was due to some sort of sound cancelling or audio enhancement / optimization conflict between Windows and Zoom trying to both optimize audio at the same time. Interestingly, I never had this problem until ~Nov 2023 so I suspect there were updates to either Windows or Zoom around that time. 

 

What worked to fix it was to turn off audio enhancements. I use Windows 11. This meant going to System > Sound > Properties (for my device) > Audio Enhancement (select "Off" rather than default device settings). 

 

You can see an image here: https://imgur.com/a/uTjKTnY

 

 

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