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Newcomer
Jan 20, 2022 9:30 PM UTC
Question

Zoom ignores Logitech / LogiTune camera settings

I recently upgraded to a new Macbook Pro with Monterey, and since then Zoom has been giving me problems with the webcam I use for my home office.

 

I use a Logitech c922 camera with the LogiTune software to crop the camera to focus only on a part of my home office background. However, every time Zoom grabs camera access (including starting a meeting, turning the camera on and off, or even going into video preferences), it treats it as if I am using the default camera settings, ignoring the LogiTune setup.

 

I can restore the settings by going back to the LogiTune setup process (at which point Zoom recognizes the settings I put in beforehand), but I don't want to be showing my full background for the first 10-15 seconds of each meeting I have.

 

This is also *only* a Zoom problem -- all other applications that use the camera accept the LogiTune settings without issue. This is also an issue with alternate Logitech software (G Hub) that again works with all other programs.

 

This issue might be related to another unsolved problem with Logitech cameras not working in HD on new Macs (https://community.zoom.com/t5/Chat/Anybody-else-having-problem-with-Logitech-webcam-with-the-new/m-p/22394#!) since the solutions seem to be similar.

 

But has anyone found settings in Zoom that can be changed to fix this issue, or any other workaround?

 

Thanks!

    52 replies

    Newcomer
    Sep 21, 2022 5:12 PM UTC

    Yup, me too. I'm on MacOS, latest zoom client.

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    XeataOne
    Newcomer
    Newcomer
    Dec 1, 2022 5:21 PM UTC

    Agreed.  Brand new Mac Studio, latest LogiTune/Zoom.  When I start Zoom, it ignores LogiTune.  Then I CAN adjust the image in LogiTune but it is really choppy to work with - like the LogiTune app is wrestling with Zoom over who's in charge.

    Zoom really should look into this and the C920 HD just makes the person look tiny by default.

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    Newcomer
    Oct 16, 2022 5:26 AM UTC

    I'm experiencing the same issue with logitech Brio. It's so frustrating to see the issue persisted for so long. PLEASE FIX IT!

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    Newcomer
    Nov 7, 2022 5:20 PM UTC

    I'm experiencing similar issue but on a PC

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    Newcomer
    Dec 1, 2022 4:26 AM UTC

    Add me to the list of angry Zoom subscribers. The absence of real controls for mainstream cameras is unacceptable. The Logi Tune app connection to Zoom is not rock solid. We pay for well-crafted software but not getting it.

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    Newcomer
    Dec 8, 2022 7:59 PM UTC

    I found this reddit thread -- https://www.reddit.com/r/logitech/comments/t51o98/confusion_with_brio_camera_on_zoom_calls_using/ -- which suggests making sure HD is checked in zoom preferences -> video settings.  Played with it for five minutes, and it seems to work for me.

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    Newcomer
    Dec 21, 2022 3:27 AM UTC

    It works for me

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    Newcomer
    Dec 21, 2022 2:14 PM UTC

    What OS? What version of zoom & logitune are you using?

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    Newcomer
    Dec 9, 2022 7:14 PM UTC

    That didn't help me. HD was already set for me. 🙁

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    Newcomer
    Jan 5, 2023 7:01 PM UTC

    Same here; HD is already set. And this issue just started for me when I "upgraded" LogiTune. Never had it before.

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    Newcomer
    Jan 5, 2023 7:10 PM UTC

    This is STILL a problem! I had figured a work around -- don't ask me how, but it was like 4 steps I had to do in a specific sequence after a Zoom meeting was live -- but now, after the LogiTune *upgrade*, it's really a problem. We need a FIX!

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    Explorer
    Dec 13, 2022 6:25 PM UTC

    It's also a problem in Windows 11  😞

     

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    Newcomer
    Dec 20, 2022 6:52 PM UTC

    Bumping this!

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    Newcomer
    Jan 16, 2023 10:02 PM UTC

    Same issue here - anyone find a fix yet? Pretty disappointing this thread is over a year old with no attention from Zoom...

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    Newcomer
    Jan 16, 2023 10:42 PM UTC

    I was one of the original complainants as Jim 45th. My handle got changed to this, however. With the most current versions of Zoom and LogiTune, I can control camera settings in Zoom. using LogiTune. Can't explainwhy, only report that it does. 

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    Newcomer
    Jan 16, 2023 10:51 PM UTC

    That's good to hear @jimonboca! I suppose I should have been more specific with my problem - I'm using the Logitech G Hub software to apply camera settings (I believe it's intended to supersede LogiTune, could be wrong though!). Once I have Zoom open and have entered a meeting, I'm then able to use G Hub to make the required adjustments. The problem is, everytime I close the Zoom program, and sometimes just when entering a new meeting, things go back to default and I need to enter G Hub again to re-apply the settings I need. At least I can get there I suppose, but it would be a way better user experience if Zoom wasn't overriding the G Hub settings all the time!

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    Newcomer
    Feb 21, 2023 9:30 PM UTC

    Having the same problem.  However my problem just started last week (about 2/16/2023).  It had been fine before then.  No hardware changes or recent updates.

    - Windows 10 (up to date)

    - Logitech C615

    I've tried various Zoom setting changes but still the cam is zoomed way out.

    I switched over to my laptop with the same Zoom account and the laptop camera is fine.

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