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Newcomer
Andrea30
Newcomer
Apr 19, 2024 3:33 PM UTC
Question

Zoom Desktop Client not working after latest update

Since the latest update to Zoom Workplace
My desktop client no longer works on my Windows computer. I'm getting a message saying that I can't connect.
Everything worked until the day before yesterday, but nothing has worked since yesterday. In the meantime I haven't changed any configuration, made any other updates or anything else.

I have already checked the following:

- Zoom via browser works
- The desktop client works on other computers
- No proxy settings active
- To check, I deactivated the firewall, I don't use VPN
- I uninstalled the client several times with CleanZoom, restarted the computer and reinstalled it again.
- I restarted the router, used LAN once and WiFi once
- I am using the latest version
- Operating system and firmware are up to date

I have no idea what else could be causing this. I'm a little desperate because I...
I use it for my online workshops. All suggestions are welcome.

    12 replies

    Newcomer
    Jenkii
    Newcomer
    Apr 19, 2024 10:56 PM UTC

    I have the same issue.  I would be interested to hear any replies that you get.

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      Newcomer
      pparker
      Newcomer
      Apr 24, 2024 10:55 PM UTC

      I have the same issue.

       

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      Newcomer
      truenexus
      Newcomer
      May 5, 2024 8:06 PM UTC

      I tried to join my church zoom meeting this morning 05-MAY-24. Zoom said I had to upgrade, I clicked for upgrade and I thought it finished. I saw a new icon on my desktop "ZOOM WORKPLACE." I retried mu usual login to the Zoom meeting and never got connected to communicate to the host. Tried multiple times, no go.

      I uninstalled and tried to reinstall the Zoom client for Windows.

      I tried again unsucessfully to connect to the worship meeting. 

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      Newcomer
      DJT1
      Newcomer
      Jun 4, 2024 8:14 PM UTC

      having same issue

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      Newcomer
      FRamos
      Newcomer
      Jun 5, 2024 9:43 PM UTC

      Same issue on iOS
      I've got out of nowhere a message preventing the Zoom app to work
      Error code 5003

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      Newcomer
      FRamos
      Newcomer
      Jun 7, 2024 5:54 PM UTC

      Just solved. Activate Developers Access/Permissions.

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      Newcomer
      TinaAHull
      Newcomer
      Aug 21, 2024 5:42 PM UTC

      where do you find that?

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      Explorer
      hydrantinco33
      Explorer
      Jun 6, 2024 5:06 PM UTC

      I literally am having the same problem and I have a fully spec'd out computer. WTH Zoom

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      MGSR
      Community Manager
      MGSR
      Community Manager
      Jun 11, 2024 4:50 PM UTC

      Hello there,

       

      We appreciate you guys sharing your experience on this thread, 

      There are multiple reasons why an update may not work properly upon installing. 

      You may check out this article with troubleshooting the issues with the updates and installations.

      Thank you and have a great day!

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      Newcomer
      keychainman1031
      Newcomer
      Jun 27, 2024 3:28 PM UTC

      I am having the same problem! It is driving me nuts. I keep getting Error 5003 and it can't connect. Only is happening on my desktop Windows PC. Works fine on my windows laptop and on my phone, all connected to the same network. Happened just a week or so ago and it's so frustrating! Please let me know if there's an update or solution. 

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      Newcomer
      tesluck
      Newcomer
      Jul 25, 2024 7:28 PM UTC

      Same issue for two days now. 

       

      Tried reinstalling the app a few times.

      Logs into the browser and works from the browser but on the Mac Desktop app.

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      MGSR
      Community Manager
      MGSR
      Community Manager
      Jul 30, 2024 5:53 PM UTC

      Hello @tesluck,

       

      Welcome to the Zoom Community! We're glad to have you here.

      Upon checking, you have submitted a ticket with our technical support team and closed it. I just want to confirm if this has been resolved for you.

      I'll look forward to your response.

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