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M
Newcomer
Muzique
Newcomer
October 4, 2022
Question

Zoom desktop app cannot find network / will connect

  • October 4, 2022
  • 1 reply
  • 0 views

Hi,

 

 

Working on Macbook Air with  MacOs Monterey 12.6.

 

I installed the latest version of the desktop app, set the permissions in the firewall for incoming connections, but when I try to launch the desktop app I get messages that the app cannot find a network connection. 

 

Not sure what to do/where to look.

My network connections are working fine, have a 1G fiber optic internet connection.

I have no problem connecting to zoom on my iPhone that uses the same home network.

 

 

 

    1 reply

    K
    Newcomer
    KayQ
    Newcomer
    October 7, 2022

    Hi

     

    I have the exact same issue although my internet is working (I can surf net and even watch videos) so I doubt it is an internet issue. I have a feeling that the latest version of zoom is not fully compatible with the latest Mac OS system. I referred to this website https://appletoolbox.com/zoom-stuck-on-connecting-mac/ and went through all the steps. My zoom only works after I deleted zoom, reinstalled and restarted my laptop each time I logged into zoom and a meeting. Even so, after each meeting, zoom will stop working as I cannot join further meetings (the screen will be frozen) and I have to quit zoom, restart the laptop to join the next meeting. I have sent in this concern to the zoom support team. Hope they can address it soon. 

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