Zoom crashing when joining breakout room

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Hey

Having an issue when joining breakout rooms - both when manually tryinging to join myself or when the host invites me.

It causes the app to essentially freeze, going to a black screen, with a loading icon. I then get stuck between the breakout and main room, and can't access either and have to leave the meeting - but I think also have to force close zoom to get it to actually exit the meeting.

I also know this is happening to a few others.

I am on a Samsung Galaxy S22 Ultra, one UI version 6.1, Android version 14. Zoom version 6.1.7.23563 (updated on August 6th)

Any help and advice would be appreciated

Meeting Features

D

DanisZoom

Newcomer

Hello!
The same problem is happening with Samsung A55, Android version 14, One UI 6.1 and Zoom updated to 6.1.11.23987.
Best,

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westewart

Explorer

Same problem on Samsung Flip 6, Android 14, Zoom 6.2.5.25145.

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C

CCG

Newcomer

Having the same problem on my Lenovo laptop. For a week now, every time I try to join a breakout room I end up spinning in some netherworld and unable to use any function in the Zoom app. I then have to force close Zoom and re-enter the same meeting, which often results in two of me. Help!

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MGSR

Community Manager

Hello there,

I'm sorry for the inconvenience you experienced.

We recommend updating your Zoom app to the latest version. If the problem continues, a reinstall may help.

Let us know if it helps or if you need further assistance.

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