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howdypal
Explorer
Jan 18, 2022 7:54 PM UTC
Solved

Zoom Client Sound Test Failure

Hey all - I'm a long time Zoom host and consider myself competent for the standard end user solutions. 

 

Issue:  USB wireless Corsair Headphones fails sound test in Zoom client.

 

Troubleshooting:

  • All other apps recognize Corsair headphones and provide output without issue.
  • Speakers pass output test in zoom client.
  • Same headphones pass sound test in Zoom app on alternate devices.
  • Headphones provide audio output through Chrome browser - zoom meeting.
  • Checked for PC updates
  • Completed uninstall of all zoom download/install files using CleanZoom.zip provided by Zoom.
  • Rebooted PC

 

    Ray_Harwood
    Ray_HarwoodAnswer
    Partner
    Jan 19, 2022 2:44 AM UTC

    Check your Corsair's volume in Sound Control Panel / Properties window, or in Volume Mixer:

     

    Also check settings in iCue, if you have that installed. 

     

    And also check to be sure you don't have Zoom muted in your Corsair Headset.  I have done this way too many times myself -- watching a long meeting, muting the audio, leaving the meeting, and forgetting to unmute the Zoom audio.

     

    Hope that helps...

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    2 replies

    Ray_Harwood
    Partner
    Ray_HarwoodAnswer
    Partner
    Jan 19, 2022 2:44 AM UTC

    Check your Corsair's volume in Sound Control Panel / Properties window, or in Volume Mixer:

     

    Also check settings in iCue, if you have that installed. 

     

    And also check to be sure you don't have Zoom muted in your Corsair Headset.  I have done this way too many times myself -- watching a long meeting, muting the audio, leaving the meeting, and forgetting to unmute the Zoom audio.

     

    Hope that helps...

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      Explorer
      howdypalAuthor
      Explorer
      Jan 19, 2022 7:03 AM UTC

      Thank you so much!!!!! This was an instant solution! I had seen the zoom client in the volume mixer, but not the "meeting controls" which had to be scrolled for, lol! 

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