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jasonz
Explorer
Feb 1, 2023 3:32 PM UTC
Solved

Zoom Client- "Show My Zoom Windows to other participants" is NOT an option in Share Screen settings

We use this feature throughout all of our zoom trainings with our staff.   

 

We have one staff member who needs to show zoom client in every training but the box does not show up.  The option has disappeared.  

 

She has Show Zoom windows during screen share set to ON on the zoom.us website meeting settings.

 

I have seen this topic on existing threads but I did not find a solution that worked.  

 

Please advice.  Please Please 🙂   Thank you!

    sachinzoomAnswer
    Employee
    Feb 3, 2023 5:42 PM UTC

    Hello again.  Thanks for your continued assistance.  She can share screens but not zoom client.  We have checked all the settings and cant seem to figure it out.  Thanks again for your help.

     

     

     


    Hi Jason,

     

    Have you asked her to check her personal settings ? I posted screenshot above. Here again:

     

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

     

     

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    7 replies

    Employee
    sachinzoom
    Employee
    Feb 1, 2023 9:12 PM UTC

    Hello,

     

    Your Zoom admin will need to enable this setting for all users in your account. Please send this to your admin for the steps: https://support.zoom.us/hc/en-us/articles/360061383571-Showing-Zoom-windows-during-screen-share

     

    If this helps, please accept the answer as an accepted solution.

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    jasonzAuthor
    Explorer
    Feb 1, 2023 9:27 PM UTC

    Thank you for your reply.  I am an admin.  This is the only person in the company that I have heard is having this issue.    It is enabled.

     

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    Employee
    sachinzoom
    Employee
    Feb 1, 2023 10:09 PM UTC

    Perfect Jason. So hope you are able to fix the issue. Please ensure the user hasn't disabled the setting under her personal settings. Screenshot below:

     

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      jasonzAuthor
      Explorer
      Feb 3, 2023 2:44 PM UTC

      Hello again.  Thanks for your continued assistance.  She can share screens but not zoom client.  We have checked all the settings and cant seem to figure it out.  Thanks again for your help.

       

       

       

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      Explorer
      jasonzAuthor
      Explorer
      Feb 8, 2023 7:09 PM UTC

      Thank you.  Its working now.  For some reason, her "show zoom windows" in zoom.us settings keeps flipping off, but we'll watch it over time.  Appreciate your help!

       

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        Employee
        sachinzoom
        Employee
        Feb 8, 2023 7:20 PM UTC

        You are welcome Jason. Glad the issue is resolved

        Have a great day

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