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Thecic
Explorer
Jan 12, 2024 4:02 PM UTC
Solved

Zoom can't output sound to bluetooth headphones (android)

Hello. After the update on December 27, 2023, the sound will be output not to bluetooth headphones, but directly to the phone speaker. how to use it? Everything worked correctly before the update. My phone is samsung galaxy s20 plus. My bluetooth headphones are KZ T10

    SweetEAnswer
    Newcomer
    Jan 16, 2024 12:10 PM UTC

    I had the same problem and upon going through a few forums someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

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    7 replies

    bstrelko
    Partner
    bstrelko
    Partner
    Jan 12, 2024 5:46 PM UTC

    Android audio is notoriously finnicky, especially when OS-established audio is used by apps like Zoom.

     

    Can you try exiting the Zoom application entirely, rebooting your phone, establishing the BT audio connection, and then launching Zoom?

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    Explorer
    ThecicAuthor
    Explorer
    Jan 15, 2024 6:58 PM UTC

    Hello) I tried reinstalling the zoom application, rebooting the phone and launching the application after connecting bluetooth, but it did not help me( The problem appeared after updating to version 5.17.1.18472, but I cannot install the previous version. On my old phone, the zoom application version 5.16.10.17646 and everything works correctly on it

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      Newcomer
      SweetEAnswer
      Newcomer
      Jan 16, 2024 12:10 PM UTC

      I had the same problem and upon going through a few forums someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

      Translate
        Explorer
        Peppermint
        Explorer
        Sep 25, 2024 3:14 PM UTC

        I can't find the 'nearby devices' setting anywhere in the Android app. Where is it? I'm sure it's obvious but I just can't see it!   Thank you.

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        Explorer
        ThecicAuthor
        Explorer
        Sep 25, 2024 5:07 PM UTC

        It's in Device settings => Apps => Zoom => Permissions

         

         

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          CarlaA
          Employee
          CarlaA
          Employee
          Jan 30, 2024 6:21 PM UTC

          Hi @Thecic, did any of the replies provide a helpful solution? I have seen a few posts where @SweetE solution worked. Let me know if that helped so that we can accept it as a solution. Thank you! 

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