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Newcomer
Sep 17, 2024 3:27 PM UTC
Question

Workplace App on Mac Instantly Reverts to Web Client on Login

Running MacOS 10.14.6 with a new download of Zoom Workplace app (Basic free acct)...when I login, the app instantly reverts to the Zoom web client. What's going on...how do I troubleshoot?  Thanks!

2 replies

Newcomer
Dec 30, 2024 3:23 PM UTC

I am having this same issue! I have a paid account, and find that if I open a meeting from any link I see this same behavior. The only work around is if I own the meeting and choose to "Start" it manually from the desktop app. 

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MGSR
Community Manager
Community Manager
Jan 6, 2025 6:57 PM UTC

Hello there,

I'm sorry for the inconvenience and the late response.

Kindly do a clean uninstall and reinstall the Zoom app.

Please let us know if this helps or if you need further assistance. 

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