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Question

windows 7 kernel32 error

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Since last Friday 7-26-24 i am unable to start a zoom room or even to reinstall zoom on my windows 7 system due to an error which states: The procedure entry point GetSystemCPUSetInformation could not be located in the dynamic link library KERNEL32.dll. I have run ckdsk to scan and correct any system file errors, and still the problem remains. Any help would be appreciated.

Newcomer

I have the same issue. I will try installing Microsoft C++ as the recommendation from zoom site.

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Explorer

I tried that, installed as recommended and it did not solve my problem

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Employee

The Zoom desktop app has stopped to support Windows 7 and Windows 8/8.1 since the 6.0.0 release.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748

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Explorer

Hello. I thought we had until July of 2025 before Windows 7 and 8 would no longer work on Zoom Desktop app???

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Employee

Please use version 5.17.x on Windows 7. Version 5.17.x will be banned from logging in and joining meetings in July 2025.

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