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Newcomer
Alireza58
Newcomer
Apr 15, 2022 8:04 AM UTC
Solved

Windows

Dear support team of Zoom,
I have a problem with your product. I never connect to my scientific meeting in the Windows platform. I have tried both with and without a proxy (VPN) services. Also, I uninstalled and installed again. But, the issue still exists. Interestingly, the connection was not established. However, anything about android app is well. I have attached a the error window as attachment. Could you please assist me? Thanks in advance for your response.
    JepZoomAnswer
    Newcomer
    Apr 16, 2022 7:38 AM UTC

    If your app stays in a "connecting" mode or has timed out due to Network error, please try again or Can't connect to our service, please check your network connection and try again issues, it could be related to your network connection, network firewall settings, or web security gateway settings.

    Note: Check your network connection by opening a browser and ensure that you can access https://zoom.us


    Please check the all the IP addressses in this link: https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings#:~:text=other%20Zoom%20services-,Zoom%20firewall%20rules,-To%20configure%20your are whitelisted on your network.

     

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    3 replies

    Newcomer
    JepZoomAnswer
    Newcomer
    Apr 16, 2022 7:38 AM UTC

    If your app stays in a "connecting" mode or has timed out due to Network error, please try again or Can't connect to our service, please check your network connection and try again issues, it could be related to your network connection, network firewall settings, or web security gateway settings.

    Note: Check your network connection by opening a browser and ensure that you can access https://zoom.us


    Please check the all the IP addressses in this link: https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings#:~:text=other%20Zoom%20services-,Zoom%20firewall%20rules,-To%20configure%20your are whitelisted on your network.

     

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    Newcomer
    JepZoom
    Newcomer
    Apr 18, 2022 11:04 AM UTC

    Just checking if my response solved your concern/question?

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    Newcomer
    JepZoom
    Newcomer
    Apr 19, 2022 6:19 PM UTC

    Hi, I just wanted to check in and see if my response has been of help to you. If so, it will be greatly appreciated if you can click the 'Accept as Solution' button.

    This will be a great help to the community and to people who are having the same concern and are looking for answers.

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