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Sj7
Explorer
Aug 26, 2021 10:34 PM UTC
Solved

wide angled camera from automatic updates

HI there, when I opened zoom to join a meeting last week it downloaded some updates and since this time my camera has not been working properly, it is now a super wide angle and I cannot seem to restore it to how it was prior to automatic updates, please could someone give me some advice on how to rectify this.

    VA11_2
    VA11_2Answer
    Community Manager
    Sep 7, 2021 5:21 PM UTC

    Hi @Sj7 was @RN11_2 able to resolve your issue? If so, don’t forget to mark the reply as an accepted solution!

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    18 replies

    Community Manager
    RN11_2
    Community Manager
    Aug 31, 2021 6:58 PM UTC

    Hey @Sj7, try messing within the Zoom Video Settings by checking the Original Ratio to see If that helps with the 'super-wide angle' of the Camera ratio in a meeting.

     

     

    You can find the setting here ⤵️

     

    And this is the view of the Orginal Ratio checked, you can see it's cropped in a bit.

     

    Try that and let me know if this helps 🙂

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      Explorer
      Sj7Author
      Explorer
      Aug 31, 2021 11:03 PM UTC

      Hi there, Many thanks for this, I have followed the above advice and ticked the original ratio box as advised and I think it may have rectified the problem. I will know for sure at the weekend and will let you know one way or the other. I really appreciate the help.

      Regards Sj7

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        VA11_2
        Community Manager
        VA11_2Answer
        Community Manager
        Sep 7, 2021 5:21 PM UTC

        Hi @Sj7 was @RN11_2 able to resolve your issue? If so, don’t forget to mark the reply as an accepted solution!

        Translate
        Newcomer
        JBY
        Newcomer
        Feb 6, 2022 6:12 PM UTC

        Same problem here - I select Original Ratio, but when I unmute to speak, it pops back to widescreen.  I too need non-widescreen so as to hide whats behind me to the right and left.  My only solution so far is to select 'blur background', but that is not the preferred solution.

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          Newcomer
          Jen324
          Newcomer
          Nov 9, 2022 11:15 PM UTC

          I'm having the same automatic wide angle issue when attendees join meeting.  I realized my web cam is a wide angle one, but now I see others are experiencing the same issue.  I hope there will be a solution soon. 

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            Newcomer
            ZCMRB
            Newcomer
            Jan 20, 2023 10:46 AM UTC

            I have the same problem. I use a green screen, "original ratio" and "HD" are NOT selected. When I speak, the image suddenly narrows and shows my room to the left and right of my greenscreen. Very unprofessional indeed!! I now have the green screen not selected in "backgrounds and effects". So I work in wide-angle mode with blurred image quality and ghost hands. Solution, please!

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              Explorer
              GavinP
              Explorer
              Feb 1, 2023 8:28 PM UTC

              Echo this problem!!  @ZoomSupport please help!!

               

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                Newcomer
                MSimmons
                Newcomer
                Jul 17, 2023 3:11 PM UTC

                This has been an issue for years. Checking the box does not stop this from happening once people join and start speaking, the wide angle goes right back into action. 😞 

                I just don't understand why Zoom doesn't seem to care to fix this.

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                  Newcomer
                  ZCMRB
                  Newcomer
                  Jul 18, 2023 9:04 AM UTC
                  Hi everybody, I´m using an external webcam, the Logitech C920. I found out that the "Logitech Camera Settings" app has been discontinued and replaced by the "Logi Tune" app. So I installed it on my pc. In order to have the webcam working properly in my Zoom meetings, I need to first join the meeting and then select "Logi webcam" INSTEAD OF (!!!) "HD Pro Webcam C920". This solved immediately the problem of the wide-angle. I have not yet used my green screen, but I hope it will work again, too. 
                   
                  Therefore, the problem was the external webcam... and not Zoom... 
                   
                   
                   
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                    Newcomer
                    dreweastmead
                    Newcomer
                    Jan 24, 2024 9:24 PM UTC

                    Clicking "Original Ratio" does absolutely nothing for me (iphone 12, latest Mac OS on mac mini) — checked on or off, it does nothing

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                      Newcomer
                      mscommonspirit
                      Newcomer
                      Feb 6, 2024 9:43 PM UTC

                      I've looked for a solution but had no luck. Looks like this has been a problem for a long time. 8/21/ to 2/24, over 3 years. 

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                        Newcomer
                        Juliemac1
                        Newcomer
                        Apr 14, 2024 8:51 PM UTC

                        Hello, this is a problem for me, too: most of the time my camera angle is fine, but in one group meeting every other week, whenever I speak the camera angle increases to wide angle, and I can't get it back for the rest of the meeting. This is a meeting I am not a host of. I do not have an external camera. How can I keep my regular narrow cameral angle? 

                         

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