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Jiyun
Explorer
Explorer
Aug 26, 2021 12:46 AM UTC
Solved

Why can't I use video Virtual Background

I can't use video Virtual Background in zoom meetings.

Why can't I use and how can I use that?

Is it my computer's problem?

 

    Bort
    BortAnswer
    Employee
    Aug 26, 2021 2:56 PM UTC

    Not being able to use VB can be due to a variety of things: 

    • VB could be disabled at the account or group level by an account admin
    • It could be that you are using a meeting method that does not support VB, such as the ChromeOS app. 
    • Most likely, your device does not meet the system requirements to use VB in your meetings. 

    If you can provide your system specs, we can see if they meet those requirements 

    19 replies

    Rupert
    Partner
    Partner
    Aug 26, 2021 2:03 AM UTC

    This feature may have been disabled by either your account administrator (if you are on an owned account) or by the host of the meetings you are attending.

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    Jiyun
    Explorer
    JiyunAuthor
    Explorer
    Aug 26, 2021 2:08 AM UTC

    But another person can do that.

     

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    Newcomer
    Apr 20, 2022 9:01 AM UTC

    🙄

     

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    Newcomer
    Aug 26, 2021 3:16 AM UTC

    I also can't use

     

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    Jiyun
    Explorer
    JiyunAuthor
    Explorer
    Aug 26, 2021 4:07 AM UTC

    I don't know why can't we use.

    🤔 🤔

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    Newcomer
    Aug 26, 2021 4:20 AM UTC

    I think due to network issue!!

     

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    Newcomer
    Aug 26, 2021 4:25 AM UTC

    or it's about administer only

     

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    Jiyun
    Explorer
    JiyunAuthor
    Explorer
    Aug 26, 2021 4:27 AM UTC

    But my house's network is not bad.

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    Newcomer
    Aug 26, 2021 4:29 AM UTC

    I think then latop or phone problem

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    Jiyun
    Explorer
    JiyunAuthor
    Explorer
    Aug 26, 2021 4:38 AM UTC

    Yes. I think so too. 😀

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    Jiyun
    Explorer
    JiyunAuthor
    Explorer
    Aug 26, 2021 4:40 AM UTC

    Thank you for comment. I think I know why I can't use that.

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    Bort
    Employee
    BortAnswer
    Employee
    Aug 26, 2021 2:56 PM UTC

    Not being able to use VB can be due to a variety of things: 

    • VB could be disabled at the account or group level by an account admin
    • It could be that you are using a meeting method that does not support VB, such as the ChromeOS app. 
    • Most likely, your device does not meet the system requirements to use VB in your meetings. 

    If you can provide your system specs, we can see if they meet those requirements 

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    UnlegendaryNoob
    Newcomer
    Newcomer
    Sep 11, 2021 11:14 AM UTC

     If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom desktop client and sign in again.

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    Methuki476Ahas
    Newcomer
    Newcomer
    Oct 25, 2021 2:59 PM UTC

    me too pls tell how to use

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    Participant
    Jan 4, 2022 5:43 AM UTC

    Hi @Methuki476Ahas  you need to first go to settings then go to virtual backgrounds and click background of your choice https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image 

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    Participant
    Jan 4, 2022 5:45 AM UTC

    Hi @Jiyun   you need to first go to settings then go to virtual backgrounds and click background of your choice https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image

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    Newcomer
    Mar 1, 2022 2:17 PM UTC

    Hello, I had virtual background and the feature to improve the image but now it is gone.  Mac iOS 12.2.1.  Updated Zoom application. I am a personal user, the only one in my home.  Help please!

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