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Explorer
Jul 29, 2024 5:07 PM UTC
Question

When trying to livestream I get Invalid Parameters

I am on my MacBook Air and cannot livestream anymore.
When I follow the new directions I get Invalid parameters

10 replies

Employee
Jul 29, 2024 9:45 PM UTC

Which streaming service are you looking to connect to, and what parameters are you passing?

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ttsheldonAuthor
Explorer
Jul 29, 2024 11:24 PM UTC

I am simply trying to stream zoom into my facebook group.   Each time I have tried once I click customer live streaming it takes me back to a zoom page that says invalid parameters

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Newcomer
Aug 21, 2024 7:02 PM UTC

Hello, Sorry I cannot help as I am looking for some help myself.  I went to my Setting but do not see any option to click on live streaming.   I have a PRO account.  Help. 

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Employee
Jul 30, 2024 3:13 PM UTC

@ttsheldon - Facebook changed their APIs in April.  Have you updated your integration since then to reflect a custom livestream?

 

 

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ttsheldonAuthor
Explorer
Jul 30, 2024 6:18 PM UTC

I have.  Still getting invalid parameters

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Employee
Jul 30, 2024 10:35 PM UTC

Unfortunately, without getting into your Facebook page and validating the parameters against what you have in Zoom, it would be impossible to identify why you are getting that error.  You might want to enter a support ticket with screen shots and the actual information to see if they can help you.

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ttsheldonAuthor
Explorer
Jul 31, 2024 2:34 AM UTC

Where do I do this?  How do I enter a support ticket?

 

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Employee
Jul 31, 2024 1:11 PM UTC

@ttsheldon - in the upper right corner of your Zoom client, you should see a question mark in a circle.  Click on that and select 'Zoom Support'

 

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ttsheldonAuthor
Explorer
Aug 14, 2024 9:59 PM UTC

Hi I still have no resolution to this and it's becoming so frustrating.   My zoom client?  What is that?  I cannot find the zoom support ?

 

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Employee
Aug 15, 2024 4:07 AM UTC

The Zoom client is the application that is running if you start Zoom from the Start Menu.  i.e., if you run Zoom without a browser.  If you have not installed the Zoom client, you can download and install it from zoom.us/installs.

 

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