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AndrewNZ
Explorer
Nov 30, 2023 12:23 AM UTC
Question

Webcam not displaying video - Mac OS 14.1.1 Sonoma

Hi,

 

I have an M1 MacStudio with an Apple Thunderbolt Display which has a built in webcam (known as FaceTimeHD Camera).

 

When running MacOS Monterey, the video feed from this camera worked. Since 'upgrading' to MacOS Sonoma 14.1.1 the Zoom preferences recognises the camera it is connected to, the computer displays the icon in the menu bar that the camera is in use, but no video preview appears in the Zoom preferences - the window is black.

 

I checked to see if this was just a bug with the preview in preferences, by starting a meeting. No video displayed, although I did get a message from the Zoom app that said 'Virtual Background is still loading. Start video anyway?' (The buttons offered the option of 'Don't use video' and 'Use video'. No video displayed after clicking 'Use video' and waiting several minutes. I then disabled virtual background in the preferences and tried again, but still had no video displayed in system preferences or in a meeting that I started.

 

Is this a known bug with Zoom version 5.16.10? If not, please can Zoom investigate and can other users let me know in the replies if this affects them too.

 

Thanks,

 

Andrew

    33 replies

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    Newcomer
    quantumlondon
    Newcomer
    Aug 21, 2024 7:07 PM UTC

    Same issue here. The Zoom app recognises that my webcam exists but does not capture the video from the webcam. As suggested above, this was solved if I switch on FaceTime. Then both Zoom and FaceTime see the video output from the webcam.

     

    I tried to troubleshoot with the setup tool for the webcam (EMEET). I can see the video from the webcam using the EMEET software up to the moment I start a meeting in Zoom. Then the image freezes on the EMEET software. 

    So, clearly something in the Zoom app is responsible.

     

    Zoom Workspace 6.1.10 (38818)

    Sonoma 14.6.1.

    EMeet HD webcam C960

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    MGSR
    Community Manager
    MGSR
    Community Manager
    Aug 28, 2024 5:24 PM UTC

    Hello @quantumlondon,

    Welcome to the Zoom Community! We're glad to have you here.

    Can you kindly update your Zoom to the latest version (6.1.11) and let me know if it helps?

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    Newcomer
    rebeccafae
    Newcomer
    Sep 6, 2024 7:15 PM UTC

    Obviously I am not quantumlondon, but updating to 6.1.11 did not fix it for me. I still have to open FaceTime to get the video on Zoom to display.

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    Newcomer
    sylk
    Newcomer
    Sep 5, 2024 11:35 PM UTC

    I have the same black screen issue after the Sonoma upgrade and I did upgrade to the latest 6.1.11 Zoom version. Need to get this resolved asap please.

    Translate
    MGSR
    Community Manager
    MGSR
    Community Manager
    Sep 12, 2024 5:53 PM UTC

    Hello @rebeccafae and @sylk,

    Just to confirm, are you using the built in camera of your Mac or trying to use an external camera?

    If you are using an external camera, is it directly plugged to the Mac or are you using a hub?


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    Newcomer
    rebeccafae
    Newcomer
    Sep 12, 2024 6:02 PM UTC

    I am using an external camera through a displaylink hub

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    Newcomer
    barbara_andrez
    Newcomer
    Nov 12, 2024 8:30 PM UTC

    Same problem here. I have never had problems with Zoom before, but now it doesn't run on Sonoma. The fans go crazy and the camera doesn't connect. I tried to disconnect it from my phone several times, tried to adjust the preferences but nothing seems to work. 

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    Newcomer
    Lorenzo5
    Newcomer
    Nov 26, 2024 6:22 PM UTC

    Hello I am having the same problem. I can't put my camera on and the audio also is intermittent. The autorisations in the settings for utilizing the camera and micro are on. All this since I installed Sonoma 14.7.1  Before it was functioning perfectly. Can the Zoom staff do something about it. 

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    MGSR
    Community Manager
    MGSR
    Community Manager
    Dec 5, 2024 10:16 PM UTC

    Hello there,

    Welcome to the Zoom Community! We're glad to have you here.

    Kindly do a clean uninstall and grant Mac OS permission once reinstalled.

    Please let us know if it works for you or if you need further assistance. 

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    Newcomer
    rebeccafae
    Newcomer
    Dec 5, 2024 10:36 PM UTC

    This did not work for me 😞. Same issue as before, I have to open FaceTime before my video will display. I'm on an M1.

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    Newcomer
    user707
    Newcomer
    Jan 22, 2025 11:38 PM UTC

    I have the same problem. And I'm using the workaround of starting FaceTime every time I turn my zoom video on. That makes the video appear and I can close FaceTime. Very annoying please fix this issue.

    Facetime, Photo booth and Microsoft team are working with no issues.

    Sonoma 14.6.1

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    MGSR
    Community Manager
    MGSR
    Community Manager
    Jan 27, 2025 8:49 PM UTC

    Welcome to the Zoom Community, @user707! If you're unable to use your camera in Zoom when FaceTime isn't open, kindly check if your device is set to allow only one app to access the camera at a time. Even if FaceTime is closed, it may still be holding onto the camera. Check your device settings to ensure Zoom has permission to access the camera and confirm no other app is currently using it.

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