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Explorer
OregonCB
Explorer
Dec 9, 2021 8:07 PM UTC
Solved

Waiting Room won't turn off

Hi there,

 

I have tried and tried again to turn off the waiting room in my Zoom account, and even though the settings show it to be off, and show that participants can join without the host, it never works.

 

Any suggestions?

      Bort
      BortAnswer
      Employee
      Dec 9, 2021 8:36 PM UTC

      Keep in mind, if you change settings on the Settings page, that will be the new default when scheduling new meetings, but has no effect on already scheduled meetings. To change the behavior of an already scheduled meeting, you need to edit that meeting itself and change the settings there. This is particularly important for your Personal Meeting ID, which has its own tab on the Meetings page. 

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      28 replies

      Bort
      Employee
      BortAnswer
      Employee
      Dec 9, 2021 8:36 PM UTC

      Keep in mind, if you change settings on the Settings page, that will be the new default when scheduling new meetings, but has no effect on already scheduled meetings. To change the behavior of an already scheduled meeting, you need to edit that meeting itself and change the settings there. This is particularly important for your Personal Meeting ID, which has its own tab on the Meetings page. 

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        AngD68Pics
        Explorer
        AngD68Pics
        Explorer
        Jan 28, 2022 4:29 PM UTC

        How do you change an already scheduled meeting?

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        Newcomer
        fallenangel
        Newcomer
        Mar 18, 2023 4:28 PM UTC

        Hi, go on zoom, like the app where you open to have your meetings. On top, click on meetings. Your meeting ID should show up on the left. Click on it and and in the centre it pops up again but this time it says copy invitation and edit. Click on edit, and there it shows waiting room and you need to check that off. 

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        Explorer
        OregonCBAuthor
        Explorer
        Dec 9, 2021 10:58 PM UTC

        Thanks!

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        Newcomer
        kevin-kaarta
        Newcomer
        Jan 17, 2023 11:02 PM UTC

        This is incorrect advice from Zoom. The waiting room option does not turn off even though the settings indicator shows that Waiting Room is not enabled! I just did two meetings this week where my option was set to disable Waiting Room and it STILL enabled the Waiting room. This is not working.  What's worse is that I don't always see the 'admit' label during the meeting and someone waited for 10 minutes and gave up. That was an important person to be in the meeting. 

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          Newcomer
          stevebrancale
          Newcomer
          Jan 24, 2023 2:43 AM UTC

          I am having this exact same issue, our sales ops verified that my settings are set up correctly to turn the waiting room off but people still get put it in every time and this is for new meetings, not old. 

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            Newcomer
            Kellen_terrett
            Newcomer
            Apr 13, 2023 4:15 PM UTC

            Same thing is happening to me. 

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            Newcomer
            mill42
            Newcomer
            Feb 7, 2023 11:52 PM UTC

            Yes, I am having the same issue as well! Really annoying. The waiting room is disabled in my account but people keep being sent there!

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            Newcomer
            Alexandra5
            Newcomer
            Apr 24, 2023 11:12 PM UTC

            I got to accounts and have the same settings on both of them. I’ve been checking a hundred times and can’t find any difference. I never use scheduled meetings on any of them. One account work as it should with no waiting-room, participants can join before host and with the option for the host to enable the waiting room in the app. The other account keeps sending everyone to the waiting room or shows ”waiting for the host to start the meeting”

            This is extremely annoying. Could some support person please check my account and solve the problem?

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            Newcomer
            Kellen_terrett
            Newcomer
            Apr 25, 2023 5:15 PM UTC

            I am so confused at what settings I need to get rid of waiting rooms entirely. Can anyone please help?

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            Newcomer
            melw
            Newcomer
            Jan 30, 2024 6:49 AM UTC

            ok

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            Explorer
            OregonCBAuthor
            Explorer
            Apr 25, 2023 5:34 PM UTC

            Doing the settings in these photos has fixed it for me, for all NEW meetings.

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              Newcomer
              Progress
              Newcomer
              Apr 25, 2023 11:25 PM UTC

              Still doesn’t work 😣

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              Explorer
              OregonCBAuthor
              Explorer
              Apr 26, 2023 2:42 PM UTC

              Shoot! I did call their customer service about this issue a month ago, and the agent informed me that the meetings have to have the passcode setting on to allow no waiting room, but other than that, I am not sure what could be causing it. Sorry to not be more helpful. The agent I talked to was helpful though if you are up for giving them another call.

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                Newcomer
                Alexandra5
                Newcomer
                Apr 26, 2023 3:06 PM UTC

                Sad to say that I already tried both to have it turned on and off. I’ve seen the info at the top of “security “ 

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                Partner
                Frank_TB
                Partner
                Apr 26, 2023 3:08 PM UTC

                Hello,

                 

                On my Zoom account it is required that you must have at least one security measure. If you don't choose an alternative method the waiting room is the default.

                 

                 

                 

                 

                Regards

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