waiting room not working

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I have a pro account, but when people try to join my call, it tells them I'm in another meeting, when shouldn't it just put them into the waiting room? I have the waiting room enabled, and it used to work fine, this is a recent glitch. Another thing is that when someone joins my meeting, I'll get an email announcing it, but I won't get a notification within Zoom.

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RajanB

Employee

Hi Lucinda

Is it possible that the MeetingID changed recently & those users were trying to get into the old/wrong meeting? Can you check with those users which meeting ID they were trying to get into?

If this is not the case, I would suggest raising a ticket with Zoom support.

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ChrisO

Specialist

In addition to @RajanB's advice. There is a setting under Meeting settings>>Email Notifications to receive emails when someone joins a meeting before the host. If you do not wish to receive them simply turn it off.

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AgentFly

Newcomer

I think you're missing the point, the only way to get into the meeting it through the email, so disabling the emails would mean you couldn't join the meeting at all.

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qsmxpilot

Newcomer

I'm having the same issue, zoom tells them I'm in another meeting. Have you found a fix yet?

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AgentFly

Newcomer

I have this issue too.

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