Waiting Room Image not Displaying for Users

Hello Everyone:

I've tried customizing the waiting room but users keep seeing the default zoom screen when they log on.

I tested the various options - logo, image, etc. and successfully saved but it's not displaying on the users end. Also restarted the laptop to see if that would help, but it didn't. Signed out of Zoom settings as well, but that did not help either. 

Everything else I change has taken effect except the waiting room customization.

*Pro license

Is anyone able to assist?