Virtual Background not working

Hi @tariqul2h2 ,

Thank you for visiting the Zoom Community to seek support! I'm sorry to hear you're having difficulty with utilizing virtual backgrounds. Please first double check that your system meets all requirements, as outlined in this article: Zoom Virtual Background system requirements . If you believe your system meets all requirements and the feature is still not working, please let me know, and we can work to further troubleshoot.

Thank you!

Alexis

I actually have the same problem after the most recent update. Now as soon as I blur the background or apply a virtual one the video freezes. If I undo it then my video if fine. My computer easily meets the requirements so I do not know what the problem is. I tried playing with settings but nothing has fixed it. Is there a way to undo the most recent update so that it can work again as it has for the last 2 years that I have been using zoom?

I have the same problem. It used to work fine before actually, but not even more... 

I have enabled the virtual background in my account setup. When I go to preferences (am using Macbook, all updated and latest version of Zoom) and want to enable the virtual background, nothing happens, when I tick the 'green screen' icon (I have one) nothing happens, and when I upload an image to be used as virtual background and click it, nothing happens and it will just automatically disappear again! You can watch this brief Loom video to see the exact issue. 

https://www.loom.com/share/df3b76e1c10b4066bc258e7f93f12a9c

So far not even Zoom Support was able to help! Did anyone manage to solve this problem? Would appreciate your help, thank you.

if you are using Mac, delete the /zoom folder from the libarary/applicationsupport folder, log into the zoom website and  let it rebuild it.That worked for me (windows i don't know) and it is fine now

It is more than just a Mac, I have the same problem on Ubuntu Linux. It is a Zoom software issue.

I am having the same issue in 2025.  My Surface Pro X used to run Zoom with virtual background just fine... However, since Windows 11 updated to 24H2, the blurred background or virtual background does not run anymore.  I had to roll back in order to get the blurred background back again.  I wonder if anyone who posted here found a fix.