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kevin2735
Explorer
Nov 28, 2024 5:48 AM UTC
Question

Virtual Background Not Turning Off

I have tried restarting my camera, switching cameras, selecting reset to all settings, and also generating other virtual backgrounds. In addition I have restarted Zoom and my computer many times. I cannot get this virtual background to go away. I must be missing something simple and easy. I am hoping that someone can provide me the easy answer to fix this. 

 

https://www.dropbox.com/scl/fi/qtkt05rp84fpjec0yjt0a/Screenshot-2024-11-27-at-9.43.05-PM.png?rlkey=2expns9rt5ycf2ofchwmjv4bo&st=h1fq041g&dl=0 

 

Thanks!

 

Kevin

2 replies

storyhub
Partner
storyhub
Partner
Nov 30, 2024 9:38 AM UTC

That background appears to be part of the source video rather than a Zoom virtual background.

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Explorer
kevin2735Author
Explorer
Dec 3, 2024 4:21 PM UTC

You hit the nail on the head. After about six emails with Zoom Support the simple answer was that the virtual background that was appearing was from the FaceTime App. I didn't know I had turned it on there. As a result of it being turned in FaceTime, it is what was appearing in the Zoom app. Once I turned off FaceTime it was resolved. 

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