Video on Lenovo webcam won't work on Zoom

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The video on my Lenovo FHD webcam will show only a black screen when I attempt to use it with Zoom. The camera is otherwise functional, and it will do audio on Zoom. I am using a MacBook Air running Mac OS 15.5.

Video

MGSR

Community Manager

Hello @ChaimbenYaakov,

Welcome to the Zoom Community! We're glad to have you here!

Kindly check out this article for troubleshooting camera issues.

Let me know if it worked for you or if you need further assistance.

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ChaimbenYaakovAuthor

Explorer

I deleted and reinstalled Zoom Workplace but continued to have the same problem. The camera works in other situations but does not work on Zoom.

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MGSR

Community Manager

Hi @ChaimbenYaakov!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

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christinot

Newcomer

Hi, I am having the same issue. I've tried all of the steps in the troubleshooting doc you linked and my Lenovo webcam is not working with Zoom (but works in every other video application)

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MGSR

Community Manager

Hello @christinot,

I'm sorry the article did not help solve your concern. Kindly submit a ticket to our technical support team for further assistance.

Have a great day.

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