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kerryngai
Explorer
Jan 17, 2022 11:46 AM UTC
Solved

Video not working on chromebook

Hi, the video on zoom does not work on our new chromebook, with a black screen. Tried with zoom pwa and zoom online but still no video. Please help!

 

I also have a mac and no issues there. 

    kerryngaiAnswer
    Explorer
    Jan 18, 2022 5:52 AM UTC

    Thanks! After searching online for some time, I found out there is a physical on/off button on the left side of the HP chromebook. It says is for extra security purposes!??

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    9 replies

    Griffpatch_zoom
    Explorer
    Griffpatch_zoom
    Explorer
    Jan 17, 2022 1:00 PM UTC

    Hmm maybe its the camera error. or your device isn't compatible with zoom. or are the updates making it do that

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    Explorer
    kerryngaiAuthorAnswer
    Explorer
    Jan 18, 2022 5:52 AM UTC

    Thanks! After searching online for some time, I found out there is a physical on/off button on the left side of the HP chromebook. It says is for extra security purposes!??

    Translate
      Newcomer
      AnneW
      Newcomer
      Aug 31, 2022 2:39 PM UTC

      Thank you so much! I didn't know what that little button was for! Problem solved.

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      Newcomer
      jobrien
      Newcomer
      Jan 11, 2023 6:30 PM UTC

      We are having the same problem but I don't see any little button.  I need help!

       

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        Newcomer
        chriscominato
        Newcomer
        Jan 23, 2023 11:09 AM UTC

        If you look directly above the camera theres a small toggle button thats almost invisible, move it from right to left and your camera should work again

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          Newcomer
          bhagy
          Newcomer
          Apr 10, 2024 4:34 PM UTC

          I had looked at that little toggle many times and never thought it would fix my video problem lol that's genius ... I really thought it was a mechanism to help it stay closed or something along those lines

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          Newcomer
          PerSay
          Newcomer
          Jun 13, 2023 6:58 PM UTC

          We have this issue too.  If the instructor shares the screen, the screen is black for some Chromebook users.  When I went into a breakout room with the students, they could see my screen.  I am using a Mac the teacher is using Windows.
          There was no difference if the student use the Zoom client on Chromebook or used the Login with Browser link.

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