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Explorer
Jun 1, 2024 10:09 AM UTC
Question

Video is off only in Zoom

Hello community,

i reinstalled my Lenovo B50-70 with Windows 10. I installed the latest Zoom Version 6.0.11. But the Video is off. There is no picture, only a black screen but the white led close to the camera is on. When i open the camera app in Windows, there is a picture.

 

I checked:

- the Lenovo Vantage issue with the camera private mode - all looks good

- the Windows 10 permission for the camera - it is turned on for other apps.  Zoom is listed with the latest access

- camera driver update 

- Windows updates

 

Can anybody help?

4 replies

storyhub
Partner
Partner
Jun 3, 2024 10:37 AM UTC

First be sure that you have the camera selected in Zoom video settings > video > camera. If it is connected to Zoom you should see an image. If not try rebooting the computer and restarting zoom.

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Explorer
Jun 7, 2024 7:25 PM UTC

Hello storyhub the right camera is selectet "Lenovo EasyCam" and the LED close to the cam gets on when i starting Zoom.

Reboot, restart, uninstall Zoom, install Zoom again ... Its always the same.

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Explorer
Jun 5, 2024 11:58 PM UTC

I have the same issue on mac

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Explorer
Jun 10, 2024 2:35 PM UTC

The problem is solved.

 

Go into Settings/Video/Advanced  switch "Video capturing method" to "Media Foundation"

 

Restart Zoom

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