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Explorer
Ana8
Explorer
Jan 20, 2023 5:59 PM UTC
Solved

Video is jumping

Hi, just noticed video is jumping.

 

Perfectly fine before, only thing different is I have updated windows to 10 recently not sure if related.

 

Any suggestions to stop it? Thanks

      Aline8Answer
      Participant
      Jan 21, 2023 10:00 AM UTC

      Sorry, yes, I mean when in a meeting, the camera icon which is bottom left.

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      5 replies

      Participant
      Aline8
      Participant
      Jan 20, 2023 6:28 PM UTC

      I had this too and someone helped me. Go to the stop-start video icon, click on the up arrow.  Click on 'video settings' and a new window will open. Click on 'Advanced' and another window will open. Untick/uncheck the box next to the setting for 'Optimise video quality with de-noise'. that's it. Close the window and your video stream will be fixed. Thanks to Thom R. for helping me with this last weekend!

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        Explorer
        Ana8Author
        Explorer
        Jan 20, 2023 8:09 PM UTC

        Hi Aline8

         

        Thanks for responding. I cannot see the stop start video icon?

         

        Do you mean when you join a meeting and you start video?

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        Participant
        Aline8Answer
        Participant
        Jan 21, 2023 10:00 AM UTC

        Sorry, yes, I mean when in a meeting, the camera icon which is bottom left.

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