Video Filters

Newcomer

Was you able to resolve the issue?

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diligentzoomer

Newcomer

No. Filters do not appear on the latest version of Zoom, as of 03-17-23 on iMac. Very frustrating, especially with different white balance and lighting issues.

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Newcomer

Is there a solution to the video filter issue??

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VA11_2

Community Manager

Hi @bethchicago I understand that you are not able to access or use video filters in your Zoom Meetings. Unfortunately, not all Zoom features are available in all regions. I am sorry for any inconvenience this may cause. As always, we appreciate your use of Zoom.

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Hsat

Newcomer

Hello Virgina, I'm having the same problem. Is it due to local restrictions? Otherwise I find "not available in all regions" to be a weird response when 1) it was available for years and 2) Chicago (where I'm guess bethchicago is) has a high concentration of users. Where can we find out more about when filters will be (re)phased back in for all users/subscribers? And also about the decision to add countless bells and whistles that, frankly, just get in the way and will go untouched, whilst taking something well-utilized away?

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Drutledgekfalls

Newcomer

With all due respect to Zoom Moderator, the suggestion that reinstalling Zoom will make a difference is lazy, and frankly, a garbage solution. Even less useful is the suggestion that some users can't see the options because of their region. If you took just a few extra seconds to read the common issue, the features WERE available and then all of a sudden became UNAVAILABLE and in at least one case (mine) are now again AVAILABLE without any intervening steps on my part. This is a Zoom software issue - either a bug or a built-in back end demand management function.

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Newcomer

Thank you those were exactly my thoughts too.

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Krystyn

Newcomer

Same. I’m also in the Chicago area, and it makes no sense that I lost filter capability when I had it before and nothing changed.

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sasTX

Newcomer

If the feature is not available in certain areas, which might explain why I can't see it but my remote co-workers can, how about you give us a list of which features are not available in what areas so that I can adjust my future efforts where it won't be a complete waste of time.

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ExDC

Explorer

Amen, amen, amen. After days of ridiculous suggestions and answers from Customer Support back in Feb or March, I finally got the "this feature is not available in your area" response and a shutdown after that. But I am in CHICAGO. What? My colleagues in Portland, Boston, DC, California (separate accounts) all have had no problem with the video filters feature, and here in Chicago we haven't had it for months? I still don't really believe that answer, but Zoom plainly has no interest in solving this one.

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Newcomer

Smh at Zoom response.

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diligentzoomer

Newcomer

Ridiculous. . Filters do not appear on the latest version of Zoom, as of 03-17-23 on iMac. Very frustrating, especially with different white balance and lighting issues. VERY unprofessional to remove features that meetings RELY on and choose Zoom (over others) to present their business.

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