Skip to main content
Explorer
Dec 31, 2024 9:35 AM UTC
Question

Video Dark background

Whilst my face is clearly displayed when conducting a meeting, my video background is constantly darkened even though I have set the tick box to adjust for low light. Does anyone have any recommendations as to how to lighten the background. I have also unset the tick box for low light and this does not seem to make any noticeable difference.  

I am using version 6.3.1 on an HP Envy 360 2 in 1 laptop and using HP's inbuilt Truevision 5 MP camera.

3 replies

Bri
Community Manager
Community Manager
Dec 31, 2024 9:18 PM UTC

Hi @Linda64 Do you have the portrait lighting setting enabled? 

 

 

 

Translate
Linda64Author
Explorer
Jan 1, 2025 12:55 PM UTC

Hi, thanks for the suggestion. I did not have portrait lighting enabled. However, once I enabled it, it did not make any difference to the darkened background. Do you have any other suggestions?

Translate
Newcomer
Apr 26, 2025 11:56 PM UTC

I am having the same issue! I will keep searching for answers...

Translate