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Video Completely Blurred When Using Blur Background

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When I try to use video, if I don't use any background & effects, my video works fine. If I choose to blur the background, my entire video is blurred, including my image/video feed. If I choose a background, the video feed from my camera is not shown, only the background.

I am using version 5.17.11 (31580). I am using an Intel based Macbook Pro running Sonoma v14.4.1.

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scottharrisAnswer

Explorer

SOLVED

The latest version of Zoom has corrected the issue.

E

EchemChemE

Newcomer

I'm encountering the same issue. Same Zoom version, macOS version, and also Intel based Macbook Pro.

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K

km_mc

Partner

Same exact versions of app and OS, same result of background blur not detecting my face.

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scv

Newcomer

I'm seeing the same issue, I'm on the same version of both Zoom 5.17.11 (31580) and MacOS Sonoma 14.4.1 (23E224)

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R

rookie11

Newcomer

seeing the same issue on Zoom 5.17.11 (31580) and MacOS Sonoma 14.4.1. The blur background and virtual background features are completely unusable now.

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scv

Newcomer

I downgraded to Zoom 5.7.1 and the problem went away, but not immediately, it took a few hours. So I'm not sure if the downgrade actually helped but I don't want to upgrade to the latest despite the repeated reminders until Zoom gets to the bottom of this issue.

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scottharrisAuthorAnswer

Explorer

SOLVED

The latest version of Zoom has corrected the issue.

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