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Explorer
Sep 26, 2023 12:51 AM UTC
Solved

Using Keynote as virtual background failing - "Keynote not installed" message

Several others have posted about this but there have been no replies yet so I'm boosting here!

Trying to use virtual background using a Keynote slideshow; I have Keynote installed of course, that's how I'm playing it.

When I try to use the advanced feature, I get the error message (see screenshot) that "Unable to load XYZ.key because Keynote is not installed."

I tried with a .ppt file and same error message for "Powerpoint is not installed."

I tried to see if Zoom has an app for Powerpoint or Keynote; they do not.

Others are using this great feature, and I'd love to, but am stuck.

(I uninstalled, fully, the Zoom app and reinstalled; same issue)

(Computer and Zoom all 100% up to date)

(Running 2021 MacBook Pro M1 with Ventura))

CarlaA
CarlaAAnswer
Employee
Oct 11, 2023 10:43 PM UTC

Hi all!

 

I just wanted to pop in here and let you all know that our engineering team has identified the root cause and the issue will be fixed in client 5.16.5.. Thank you all for your patience as we work to resolve this issue.

 

Edit: MacOS client 5.16.5 will be released on Oct 22nd.

34 replies

Newcomer
Oct 8, 2023 7:28 AM UTC

Still waiting... I'm adding my personal request for fixing the bug!

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Newcomer
Oct 11, 2023 11:46 AM UTC

Me too! Keynote is such a wonderful presentation tool but why the issues with it and Zoom?

 

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Newcomer
Oct 11, 2023 2:43 PM UTC

I also out in my own report because I have to present tomorrow night for public speaking . 

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Newcomer
Oct 11, 2023 6:19 PM UTC

Oh no. Let me know what you end up doing. Are you changing to Powerpoint? My presentation is long; it would take a considerable amount of time to adjust it.

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CarlaA
Employee
CarlaAAnswer
Employee
Oct 11, 2023 10:43 PM UTC

Hi all!

 

I just wanted to pop in here and let you all know that our engineering team has identified the root cause and the issue will be fixed in client 5.16.5.. Thank you all for your patience as we work to resolve this issue.

 

Edit: MacOS client 5.16.5 will be released on Oct 22nd.

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Newcomer
Oct 12, 2023 12:09 AM UTC

Thank you for the great news!
When will 5.15.5 be released?

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Employee
Oct 13, 2023 5:43 AM UTC

macOS client 5.16.5 will be released on Oct 22nd.

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Employee
Oct 13, 2023 8:27 PM UTC

You are very welcome.  Thank you for choosing Zoom.  

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